At CRS Customer Retention is Always Our # 1 Aim!

Name: Customer Retention Solutions
Address: 11550 Livingston Road, Fort Washington, MD, 20744, US
Telephone: 240-724-4673

We procure services and goods for small businesses and the Federal Government.

You can focus solely on your important customers. Let us deal with all the problems and logistics. We’ll order all the supplies and project materials, schedule the event, call the plumber, hire the painter, schedule the regular maintenance repairs, etc.

CRS IS YOUR ONE STOP-SHOP DIRECT PURCHASING

Our personalized experiences, proactive engagement, and insightful analytics are designed to allow you to create customer-relationships for life.

When you outsource to CRS, you get the biggest ROI. Your TIME BACK! Imagine that!

Who we are

Think of us as your personal Certified Buyer.

CRS is a minority-owned independent Direct Purchasing Subcontractor in the supply-chain management industry. We procure services and goods for small businesses and the Federal Government.

Our primary purpose for creating CRS is to give you your TIME back! We know how VAULABLE your TIME is and how busy you are with various business responsibilities.

If your TIME were all yours, how would you spend it?

What if you didn’t have to constantly worry about ordering supplies, talking to salespeople, negotiating pricing, hiring a painter, calling a plumber, scheduling events, etc.?

Who we are

We provide solutions that fit your needs.

We are skilled, passionate, and versatile customer service experts. We can work IN-HOUSE or REMOTELY. We always anticipate what the client needs before they need it so they can focus their most valuable time on other time-sensitive projects.

Areas of Direct Purchasing Expertise

We can procure a wide range of services and goods such as:

General office materials and supplies

Schedule and arrange conferences or corporate events

Customer service follow up calls and emails to ensure satisfaction

Document Management

Project Management

Hire and schedule regular maintenance repairs

Cleaning and janitorial products and equipment

Hire a plumber, electrician, painter, or renovation contractor

Customer Requisition Form

Services 1

Why choose us 1

Why Choose Us

We are customer centric.

Delivering a great customer experience increases loyalty and enables new engagement opportunities. We help you deliver optimal customer experiences that drive satisfaction rates up.

Customer service is NOT a department, it's a principle!

CRS IS YOUR ONE STOP-SHOP DIRECT PURCHASING

When you outsource these issues to CRS, you get the biggest ROI. Your TIME BACK! Imagine that!

Do you own or manage a franchise, cleaning company, small restaurant, or store? Let us order the cups, napkins, forks, paper towels, janitorial products, etc..

When you hire CRS to purchase services and goods such as general office/business supplies, equipment, and materials, you can scratch this task off your to do list. We will oversee the request from start to finish.

Imagine not worrying about managing operations and dealing with miscellaneous problems simultaneously.

We will vet all the outsource suppliers and vendors to ensure they are credible, licensed, insured, and qualified to do the job.

CRS IS YOUR ONE STOP-SHOP DIRECT PURCHASING

When you outsource to CRS, you get the biggest ROI. Your TIME BACK! Imagine that!

It’s super simple! It’s obvious to us that something is missing not only in our society today but also in our country worldwide…

A genuine sensitivity to what others need.
A sense of urgency to meet the needs of others.
And a need for good old-fashioned customer service.

Federal Government credentials provided upon request.

State of Maryland Department of Assessment and Taxation

Business Classification Type: Minority-Owned Small Business
SAM.GOV
CAGE CODE

Statement of Capabilities

TESTIMONIALS

Mr. Allen Is a skilled, passionate, and versatile customer service-driven professional. He is dedicated to achieving organizational objectives, client retention, and exceptional results. When we hired him, he initiated problem-solving alternatives quickly and enhance our operational performance on various levels. We needed someone to purchase specific products for a very important project-related conference.

Mr. Allen used “Price-Benchmarking to ensure we got advantageous pricing on the services and goods. He qualified the suppliers and measured their performance to ensure they were reliable, reasonable, and could deliver the goods and services.

Robert Rose, Product Designer

Why Customer Retention Matters?

In today's competitive market, retaining customers is more cost-effective than acquiring new ones. Our advanced customer retention solutions focus on creating personalized experiences, fostering engagement, and leveraging analytics to understand customer needs. By reducing churn and enhancing loyalty, we help you build strong, lasting relationships that drive sustainable growth and profitability. Invest in customer retention and see your business thrive.

Customer Requisition Form

Customer Retention Solution

Telephone: 240-724-4673

Mobile: 240-724-4673

Email one of our Senior Purchasing Agents: frank@customers-are1st.com

Address: 173 Saint Patrick DR. Waldorf, MD 20603 Suite#104